FAQ

FAQ (Privacy Policy follows)

If I buy an artwork, do I pay freight and how much is it?

If you are in Australia, the price of the painting includes delivery to your door. If you are in another country, please contact me for a price.

If I buy artwork, is it insured?

Yes, insurance is included in the unlikely event of transport damage.

How can I pay?

We accept MasterCard and Visa via PayPal, as well as  direct deposit/EFT.

Am I guaranteed an original piece from Wildlife Art?

All works listed as “original” are just that - one off unique originals hand painted by me. I have a separate section on the website for Limited Edition prints (most are 50, some are 75 and two are 200). There are no open edition prints.

Remember also, all the product images on the site are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description. The real thing is better 🙂

How can I check the status of my order?

We provide you with an online tracking number. Most paintings arrive within 7 business days. Please allow a little longer for country/ rural deliveries. If you are waiting longer than expected, please contact us.

Do you ship outside Australia?

We get a lot of international orders. Just purchase online and I’ll organise delivery this end.
If you have any specific requirements just contact me first

DELIVERY

All orders will be shipped within 3 days except for rare occasions. On these occasions you will be notified by email and given a time frame.

RETURNS

If for some reason you are not happy with an item, a refund or exchange is offered if the item is received within 14days in new condition. Return postage is not refunded, only the item value.

To request a return please email me the following info:

Your name and address
A description of the item and why you are returning it.
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name of the replacement item.

Thank you 🙂

 

Personal Information Collection and Use

My website - wildlifeart.com.au - collects personal information such as your e-mail address, name, home or work address or telephone number. Like lots of sites nowadays, the website also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites. I ensure this only gets used to run my website analytics, not to pass on to others. I also strive to keep all of your info safe by using https and SSL throughout the site.